Solved: Early upgrade

Anonymous · ‎06-10-2017

Hi has anyone got a Samsung s7 edge on a 30gb contract who can up grade after 12 months

MI5 · ‎06-10-2017

I'd make a complaint and let them investigate https://www.o2.co.uk/how-to-complain
The only thing I can think is that the offer on the S7 edge had finished by October 16, but I don't think it had.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎06-10-2017

No, but what do you need to know?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎06-10-2017

Hi my wife upgrade to a s7 edge last year and the salesman told her that if she took the 30gb plan she could upgrade after 12 months so we when in Day and they did have it on her account

MI5 · ‎06-10-2017

T&C's here for the yearly upgrade policy.
It's on certain tariffs only and doesn't have to be put on the account separately
The 30gb tariff does qualify.
https://www.o2.co.uk/termsandconditions/rewards/yearly-upgrade-terms-and-conditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎06-10-2017

I no I could just do with puff that the phone was on it

MI5 · ‎06-10-2017

Does it not state it on the contract or any of the paperwork or emails?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎06-10-2017

No

MI5 · ‎06-10-2017

When did she get it?

From here https://www.o2.co.uk/termsandconditions/archive/promotions/yearly-upgrade-terms-and-conditions-up-to...

The Existing Offer Terms will continue to apply for all customers who purchased an iPhone 6S on a 30GB Data Tariff from 25th September 2015 to 20th February 2016 and the Previous Offer Terms will apply for all customers who purchased an iPhone 6S or a Samsung Galaxy S7 or Samsung Galaxy S7 Edge between 21st February and 9th September 2016.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎06-10-2017

Oct 2016

MI5 · ‎06-10-2017

So she is on the T&C's in the first post I linked to
https://www.o2.co.uk/termsandconditions/rewards/yearly-upgrade-terms-and-conditions
What exactly are the shop saying to you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Early upgrade

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using phone abroad

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Phone use abroad

Pay may existing bills