Solved: Early upgrade carphone warehouse.

Markcav · ‎03-04-2020

I have a contract through mobiles.co.uk with O2. When I log into my O2 app it is telling me I can upgrade early without cost but the link takes me to a page that says no upgrade options available. Has anybody else had this or knows anything about it please?

gmarkj · ‎03-04-2020

It is down to the dissolution of the partnership between carphone warehouse and o2.
More info here:
https://community.o2.co.uk/t5/Off-Topic/o2-and-Carphone-Warehouse/td-p/1315488
https://community.o2.co.uk/t5/Other-Products-and-Services/O2-to-end-retail-operations-with-carphone-...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎03-04-2020

It is down to the dissolution of the partnership between carphone warehouse and o2.
More info here:
https://community.o2.co.uk/t5/Off-Topic/o2-and-Carphone-Warehouse/td-p/1315488
https://community.o2.co.uk/t5/Other-Products-and-Services/O2-to-end-retail-operations-with-carphone-...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Markcav · ‎03-04-2020

Thanks for your help.

O2

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