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Early upgrade & cool-off period help.

Mark_1980
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Hi,

If I upgrade early (and pay the early upgrade fee), am I still entitled to the same 14-day cooling off period with the new phone? And if I am, what happens if I decide to return the phone?

Thanks slight_smile
I don't care what rank I am and neither should anyone else.
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MI5
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Yeah, that's the way it works but they only allow you an exchange of phone in the 14 days so you have to stay on the new contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Mark_1980
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Sorry - meant to say that I'd be upgrading to a Refresh, so would get 25% off the early upgrade fee..
I don't care what rank I am and neither should anyone else.
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Bambino
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I found this link which I think explains it, but I'm not 100% sure.

http://www.o2.co.uk/help/phones-and-devices/our-returns-and-repairs-policy

I DO NOT WORK FOR O2



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Bambino
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Silly me. Should have remembered your guide @Anonymous. 

I DO NOT WORK FOR O2



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jonsie
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You still have the 14 day return period, however you lose the early upgrade fee as it's non refundable.

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Mark_1980
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@jonsie That's fine, I understand that. But if I handed the new phone back, I'd essentially have paid off my old contract and had a 25% discount off the upgrade fee to boot. That's what I can't get my head around..

 

My early upgrade fee is £253.55.

If I were to simply pay off my contract it would be around the £450 mark, so there's a fair difference hence the question!

I don't care what rank I am and neither should anyone else.
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MI5
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Yeah, that's the way it works but they only allow you an exchange of phone in the 14 days so you have to stay on the new contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Mark_1980
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@MI5 Perfect, thank you slight_smile

 

So I can change the phone but I'd still be tied into the contract, and if I wanted to cancel the contract I'd be liable to pay the full cancellation fee.

I don't care what rank I am and neither should anyone else.
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MI5
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Yes, that's correct mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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