Early termination

[Oll1e2]

Hi all. As I don't use my o2 SIM no more because I'm not happy with the service and it runs out 2023. I've read that as an o2 refresh customer which I am, I can get an early termination no charge? But have I got too long for me to be eligible?

Thanks

[jonsie · Accepted solution]

You need to pay off the device in full and then you can cancel the airtime @Oll1e2 

Guide: How does O2 Refresh work? 

[Oll1e2]

Silly question but I cannot continue to pay for the device and just get the airtime cancelled?

[jonsie]

Unfortunately not

The only way to cancel is to pay for the phone in full I'm afraid

[ulsterman54]

Have been on the phone to O2 today, and been cut off 3 times while trying to cancel my contract and get a PAC code. Is there an alternative way to contact O2 on another phone number - tried 202 - or by e-mail. And they want to know why I'm leaving? Here's another nail for you! Thanks, Community.

[Cleoriff]

Hi @ulsterman54 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

[ulsterman54]

Thanks, Cleoriff, but I'm not on social media!! Eventually, after an hour, got through, got my PAC code and I'm off in a few days to Virgin. Frying pan to fire? Who knows!

[Cleoriff]

Best of luck @ulsterman54 😂