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Anonymous
Posts: 0

Early termination fee

Dear O2,

 

why am I charged an early cancellation fee of £80 on my O2 refresh after leaving after more than one year - but the O2 website says:

"With O2 Refresh, there’s no penalty for ending your contract early. All you have to do is pay off the balance of your Phone Plan."

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

 

This is doesn't make sense to me,

Please help.

Max

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Posts: 104,436
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Early termination fee

What was the balance of your phone plan and have you paid it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Early termination fee

At first glance it looks like the device plan hasn't been paid off. 

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Posts: 104,436
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Early termination fee

[ Edited ]

That's what I'm guessing first.

The phone plan is over two years which doesn't appear to have passed yet.

The reference to cancelling for free is the airtime only, but as quoted, the device plan must be paid first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,139
Registered: ‎18-02-2016

Re: Early termination fee

Hi @Anonymous did you manage to find the cause of your cancellation fee? 

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