Solved: Early settlement

Seniormoment · ‎27-10-2017

A few days ago I settled my two device plans. Unfortunately I have been ill and messed up my finances. Does anyone know if it could be possible to have that reversed? Payments have left my account.

Cleoriff · ‎27-10-2017

Hi @Seniormoment. Sorry to hear you have been ill. The only thing you can do is ring customer services and explain. I hope you get it sorted https://www.o2.co.uk/contactus

Veritas Numquam Perit

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MI5 · ‎27-10-2017

I would highly doubt it but the way to check is to speak to customer service on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-10-2017

Hi @Seniormoment. Sorry to hear you have been ill. The only thing you can do is ring customer services and explain. I hope you get it sorted https://www.o2.co.uk/contactus

Veritas Numquam Perit

chrisymon · ‎27-10-2017

You cannot reverse a payment on a device plan as it is a credit agreement.

But if you have paid on a credit card you may be able to do a charge back but there are servere consequences doing this and can affect your credit rating so do the research first before attempting this action.

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

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