Early Termination Charge

[Anonymous]

Hi,

I cancelled my O2 Refresh and paid off my device. I thought that O2 Refresh meant I was free to pay off the device and quit with O2 without early termination charges. Is that right?

I have just had an email saying that I owe a £164 early termination charge. Can any one explain why this is?

Thanks

Alan

[MI5]

Yes, the system always gets this wrong unfortunately.
It's yet another error if nor processed properly.
Call customer service on 202 for them to rectify it.

[Anonymous]

Thanks for the quick reply I called and the agent took some convincing, but she said that the charge would be cancelled.

[jonsie]

Keep checking My O2 that the charge has been cancelled. It's ridiculous that this happens so often. 

[MI5]

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@Anonymous wrote:

Thanks for the quick reply I called and the agent took some convincing, but she said that the charge would be cancelled.

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Makes you wonder what customer service is for sometimes!

[Anonymous · Accepted solution]

You should be just able to pay off the device plan then give 30 days notice on the airtime

[MercedesS]

Hello @Anonymous,

The O2 community is a group of customers who like to help each other out, not Customer Service I am afraid. 

You can find information about early termination under O2 help pages here: Leaving O2. 

Please let us know how it goes in case we can help you more