Early Disconnection and Losing Promotional Credit

[Anonymous]

Hi all,

I recently rang up to cancel my O2 Broadband and Telephone line and was promised 12 months free broadband and "£200" credit on my mobile phone bill. 

I took the deal.

I then rang up O2 mobile today to look at disconnecting early (by 2 months) this would mean using some of the credit on that had been applied from the broadband retention deal.

But the advisor told me that if I disconnect my mobile phone I will lose that £200 promotional credit from O2 broadband and will not be able to use it towards disconnecting my mobile phone early. 

I told them that I just want to use it to upgrade early with O2 but he was said I will lose it.

Is this the case? Has anyone else managed to disconnecting using the credit?

Any help would be great...

[adamtemp64]

the t&c are here for the offer but it is not clear http://www.o2.co.uk/termsandconditions/broadband/half-price-home-broadband-and-200-credit-on-o2-pay-...

[Anonymous]

We're you told you can use the credit for an early upgrade on your phone when the credit was applied?

[Anonymous]

Maybe:

The credit will last until it is used up or until the customer cancels their mobile contract or until their mobile contract ends, whichever occurs soonest.

According to this if I disconnect then the credit will end...

[adamtemp64 · Accepted solution]

I had not fully read it.

So yes what you have been advised seams correct

[Anonymous]

Thanks for your help though

[Anonymous]

Great, another potential roadblock with this bloody credit... O2 lied to me about it in the first place and didn't mention any conditions like this. Indeed, the one condition I did ask about and they lied about it, a manager told me they'd listen to the call and honour whatever I was told the conditions would be, and then when the call turned out to be exactly as I said it was they went back on that too. Frankly I should have just said no to the offer and just left, it would have been much less stress and at least I'd have a nice new Sky router. If I now get a final bill for the remainder of my mobile contract from them with the credit taken off, leaving me the bill to pay, I will scream. I was told on the sales call I could do whatever I wanted with the credit and once it was on the account it was mine, turns out that was just a lie to get me to re-sign. Wasn't told there were any strings attached.

So glad I won't be dealing with O2 any more, I used to rave about them but their service is now utterly dire and not worth dealing with. Second time in a few months they've told me lies.

[perksie]

Let me get this right, you were given £200 towards your mobile credit and want to use it to pay off the contract early.

Life isn't like that, they will almost certainly want the balance paid.

[Anonymous]

Perfectly reasonable... Had they not specifically said that I could do that. "It's yours to do with what you like"... Apparently not, then?

[perksie]

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@Anonymous wrote:
Perfectly reasonable... Had they not specifically said that I could do that. "It's yours to do with what you like"... Apparently not, then?

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In your phone account yes, they aren't going to effectively hand you that in cash.