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E sim

Daiseydot
Level 1: Joiner
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I got a contract esim in iphone 11, I need another qr code to swap it over to iPhone 12, how can I get hold of anyone from 02, virtual assistant says ring 202, 202 say no one available go to my account no one available on live chat they say ring 202, I tried to go through the sim swap to see if I could order another sim and it's cut my line off, any ideas how to order another qr code

Any help much appreciated 

thanks

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Anonymous
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Hello @Daiseydot 

 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 

 

When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

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