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E-sim has stopped working abroad

Wuselmouse
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Please can anyone help, I am in Germany and my E-Sim in my IPhone 11pro has stopped allowing me to make or receive calls
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MI5
Level 94: Supreme
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@Wuselmouse 

Some things to try.

Reboot phone.

Manually search for a different network.

Remove and clean sim.

Your apn should be OK if it's just calls and texts effected.

Also, how long have you been in Germany?

Is it longer than 63 days?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 68: Extraordinaire
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Hi @Wuselmouse

What exactly does the iPhone say when you say the e-sim has stopped working?
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Wuselmouse
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Just to say I spoke to O2 today and they told me that E-SIMs don’t work abroad!! May be worth noting that sending and receiving texts still works but calling doesn’t. Looks like a flaw in the software to me.
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MI5
Level 94: Supreme
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Sounds like rubbish to me!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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