Duplicated direct debit payment

peter312 · ‎16-04-2020

I can see from my bank account that I have been billed twice today by direct debit, £14.52 (the correct amount) and £14.50 (no idea why). I am not in arrears and have no unpaid bills.

As there is no instant chat and understandly skeleton staff manning the phones at O2, how do I get this resolved? Is there an email address for Customer Services?

any help greatly appreciated

MI5 · ‎16-04-2020

@peter312

All numbers we know here Guide: Coronavirus Community Help and Support and no email, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎17-04-2020

Are you on a refresh contract?
If so, one of the above might be your device (phone) payment and the other your airtime (tariff) payment...
What does your My o2 say you should be paying?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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