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Level 1: Joiner
Posts: 3
Registered: ‎14-12-2017
Accepted Solution

Duplicate texts for same number at the same time

I've just started a contract with 02 and concerned at their inability to bill correctly.  Anyone else noted that when you text someone it shows anything up to 10 times  on the billing for the single text, for example I sent a text to one number at 7.23am and it shows it 10 times on the bill, this happens with everynumber I text, it also shows 10 texts to a landline number I do not know and when googled it was not a company I would text least of all to a landline number, there are also other numbers showing that I have sent texts to and they appear to be spam numbers for marketing, not text those either.  Seems o2's billing system is faulty as it is impossible to send 10 texts to one number at exactly the same time!!!  Although I am on unlimited it is not effecting me financially but it makes me wonder if those paying are being billed correctly.

Posts: 88,232
Topics: 532
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Registered: ‎04-04-2012

Re: Duplicate texts for same number at the same time

I don't have anything like that showing on my bill, but there are a number of system glitches that we are aware of so anything is possible.
Keep your eye on it for a few days and if it persists, call customer service on 202 to report it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 72,729
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Registered: ‎14-01-2013

Re: Duplicate texts for same number at the same time

No problems on mine either....must be account specific....? (Or just affecting the chosen ones ) Smiley Wink

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Registered: ‎04-01-2009

Re: Duplicate texts for same number at the same time

No problems here either. Definitely report it to customer service. 

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Registered: ‎18-02-2016

Re: Duplicate texts for same number at the same time

Hey @NF2000 did you get a change to speak to customer services about your billing abnormalities? 

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Level 1: Joiner
Posts: 3
Registered: ‎14-12-2017

Re: Duplicate texts for same number at the same time

Apparently 02 chat thinks there is a glitch in the system and they are going to report to the engineers to try and sort it out,which is a good idea because if you are not on unlimited you could get charged for texts that you haven't sent, especially if each text you send is shown as being sent from anything from 2 to 10 times!

Posts: 88,232
Topics: 532
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Registered: ‎04-04-2012

Re: Duplicate texts for same number at the same time

Fortunately, I think all or almost all tariffs come with unlimited texts now but it certainly needs sorting just in case and for those on PAYG too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,943
Registered: ‎18-02-2016

Re: Duplicate texts for same number at the same time

That sounds promising @NF2000 Please let us know of any developments! 

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Level 1: Joiner
Posts: 13
Registered: ‎23-05-2016

Re: Duplicate texts for same number at the same time

How long were the SMS you were sending?
A SMS is 160 characters long (approx), so messages longer than this are split into multiple SMS, charged individually.

E.G. a SMS which is 400 characters long would appear on your bill as 3 separate SMS, each with the same date/time and destination number.

 

As for the landline number that you don't recognise - I wonder if these were generated by an app?  Have you tried googling the number to see if anyone else has queried this?

Posts: 88,232
Topics: 532
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Registered: ‎04-04-2012

Re: Duplicate texts for same number at the same time

2 or 3 times would explain away a long text but not 10 times as it would auto convert to an MMS by then, unless we were talking 2 texts to a 5 person distribution list.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)