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on 19-12-2020 17:49
Solved! Go to Solution.
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on 19-12-2020 17:54
Orders are sent to the home address on file when the shops are closed
For further clarification
You need to call customer service
Numbers here
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202 or any number in the link, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
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on 19-12-2020 17:54
Orders are sent to the home address on file when the shops are closed
For further clarification
You need to call customer service
Numbers here
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202 or any number in the link, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 19-12-2020 20:59
If your store is going to close, O2 will be in touch to rearrange delivery to your home.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

