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Dropping Calls

LotteeGirl1
Level 1: Joiner
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I have been using my mobile at my new address for 5 months without problems.

A week or so ago when making calls or receiving calls the line just keeps cutting out or the person who I'm calling or who is calling me cannot hear me.

I've reset the VPN settings, I've turned the phone off for several hours and switched it back on and it's not making any difference.  There doesn't seem to be a problem if I ring using What's App.

The phone is showing full signal and full WiFi.

Added to this I'm having MAJOR difficulty in making contact with O2.

I am working from home and my office number is diverted to my mobile so this is causing a big problem.

Any advice would be greatly welcomed.

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MI5
Level 94: Supreme
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Registered:

@LotteeGirl1 

Check for any local issues here O2 Service Status

If nothing showing, you may need a new sim.

You can get one from any O2 store or by calling O2.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120715 Posts
  • 605 Topics
  • 18183 Solutions
Registered:

@LotteeGirl1 

Check for any local issues here O2 Service Status

If nothing showing, you may need a new sim.

You can get one from any O2 store or by calling O2.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Cleoriff
Level 94: Supreme
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Hi @LotteeGirl1 

Check your network status here https://status.o2.co.uk/ 

If that's ok you may need a new sim. You could pop instore to get one or call O2 using any number in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket
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