Solved: Dropped iPhone 6S and cracked screen - I have O2 i...

michelle_barnes · ‎05-06-2018

I dropped my iphone 6S and have cracked the screen. I hold O2 insurance but have never claimed, aside from filling ou the form, how long would a repair take, how do I proceed as I really cannot afford to be without my phone.

MI5 · ‎05-06-2018

Hi @michelle_barnes

If you call customer services http://www.o2.co.uk/contactus they will go through the claim form with you and submit it.

If all goes to plan, it is a 24 hour turnaround to get a replacement phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-06-2018

Hi @michelle_barnes

If you call customer services http://www.o2.co.uk/contactus they will go through the claim form with you and submit it.

If all goes to plan, it is a 24 hour turnaround to get a replacement phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎05-06-2018

@michelle_barnes Best time to call customer service is 8-8.30 am to avoid long wait on hold time.

I DO NOT WORK FOR O2

EmilieT · ‎06-06-2018

Cheers @MI5 & @Bambino for helping out!

Let us know how you get on with this @michelle_barnes, I hope you get your iPhone sorted quickly following the advice above

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Dropped iPhone 6S and cracked screen - I have O2 insurance but have never claimed

Does Unlimited UK minutes apply to EU zones?

A call from virgin

Lost sim

O2 friends and family retired employee discount no...

Termination fee fake information