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Level 1: Joiner
Posts: 2
Registered: ‎15-03-2020

Download copy of bill

I keep getting this message when I try to downlaod a copy of my bill - Can anyone help?  I have called 202 and they said they would get someone to fix it - but that was over 2 weeks ago.

 

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Diagnostic Information
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1040825546&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=edc4e45f-ccf8-4757-b7e1-1e29544e1fb7
   Error Code: o20x13212072ae
   Userid: unauthenticated
   Date/time: 30/03/2020 08:38:00

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Posts: 100,459
Topics: 546
Solutions: 12,766
Registered: ‎04-04-2012

Re: Download copy of bill

@Pault 

Try clearing cache and cookies from your browser or try a different browser.

Edge seems to work quite well currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,633
Topics: 729
Registered: ‎14-01-2013

Re: Download copy of bill

Or Firefox on PC. Just tried it...yahoo

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Highlighted
Posts: 100,459
Topics: 546
Solutions: 12,766
Registered: ‎04-04-2012

Re: Download copy of bill

Any different one to what is currently being used may help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎15-03-2020

Re: Download copy of bill

Thank you but no joy - will go back to Customer support.
Highlighted
Posts: 100,459
Topics: 546
Solutions: 12,766
Registered: ‎04-04-2012

Re: Download copy of bill

@Pault 

Sign out completely then try signing in only to your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 86,633
Topics: 729
Registered: ‎14-01-2013

Re: Download copy of bill


@MI5 wrote:

@Pault 

Sign out completely then try signing in only to your MyO2.


Good idea. I know if I am on the forum and go to My O2, it signs me out of the forum completely. I have to log in again!!

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