cancel
Showing results for 
Search instead for 
Did you mean: 

Download copy of bill

Pault
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I keep getting this message when I try to downlaod a copy of my bill - Can anyone help?  I have called 202 and they said they would get someone to fix it - but that was over 2 weeks ago.

 

There’s a Problem

There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below.


Diagnostic Information
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1040825546&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=edc4e45f-ccf8-4757-b7e1-1e29544e1fb7
   Error Code: o20x13212072ae
   Userid: unauthenticated
   Date/time: 30/03/2020 08:38:00

Message 1 of 7
454 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Pault 

Try clearing cache and cookies from your browser or try a different browser.

Edge seems to work quite well currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
451 Views

Cleoriff
Level 94: Supreme
  • 122352 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Or Firefox on PC. Just tried it...yahoo

Veritas Numquam Perit

Girl in a jacket
Message 3 of 7
445 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Any different one to what is currently being used may help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 7
441 Views

Pault
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you but no joy - will go back to Customer support.
Message 5 of 7
438 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Pault 

Sign out completely then try signing in only to your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
437 Views

Cleoriff
Level 94: Supreme
  • 122352 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MI5 wrote:

@Pault 

Sign out completely then try signing in only to your MyO2.


Good idea. I know if I am on the forum and go to My O2, it signs me out of the forum completely. I have to log in again!!

Veritas Numquam Perit

Girl in a jacket
Message 7 of 7
427 Views