Download copy of bill

[Pault]

I keep getting this message when I try to downlaod a copy of my bill - Can anyone help?  I have called 202 and they said they would get someone to fix it - but that was over 2 weeks ago.

There’s a Problem

There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below.


Diagnostic Information
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1040825546&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=edc4e45f-ccf8-4757-b7e1-1e29544e1fb7
   Error Code: o20x13212072ae
   Userid: unauthenticated
   Date/time: 30/03/2020 08:38:00

[MI5]

@Pault 

Try clearing cache and cookies from your browser or try a different browser.

Edge seems to work quite well currently.

[Cleoriff]

Or Firefox on PC. Just tried it...

[MI5]

Any different one to what is currently being used may help.

[Pault]

Thank you but no joy - will go back to Customer support.

[MI5]

@Pault 

Sign out completely then try signing in only to your MyO2.

[Cleoriff]

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@MI5 wrote:

@Pault 

Sign out completely then try signing in only to your MyO2.

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Good idea. I know if I am on the forum and go to My O2, it signs me out of the forum completely. I have to log in again!!