Solved: Downgrade after upgrade

Anonymous · ‎27-03-2017

I have an iPhone 6s Plus which I pay about £60 each month for and I get unlimited calls and texts and 20gb of data. My contract ends in October and I'm just wondering if I could upgrade it to the iPhone 7 but get a lower tariff so lower gb/texts/minutes and pay less if anyone knows what I mean? Any help would be appreciated thanks

MI5 · ‎27-03-2017

When you "upgrade" you choose a new tariff to go with your new phone, so you can choose any of the currently advertised tariffs.
So the answer is yes, you can, but if you want to do it before October, you will need to pay off your device plan first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-03-2017

When you "upgrade" you choose a new tariff to go with your new phone, so you can choose any of the currently advertised tariffs.
So the answer is yes, you can, but if you want to do it before October, you will need to pay off your device plan first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-03-2017

Thank you so much really helps a lot! Another question if you don't mind, would I have to pay the upfront cost for the new phone?

MI5 · ‎27-03-2017

Yes you would normally but if you call customer services and choose the "I'm thinking of leaving" option, they may offer you a discount on either the upfront charges or on the airtime bill.
Try out your haggling skills - you've nothing to lose

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-03-2017

Depending on the tariff you choose there maybe an upfront cost or not

O2

Downgrade after upgrade

Roaming

Which carrier

Apple Watches bought directly from Apple

Device and air plan

suspected spam