Solved: Re: Downgrade Tariff question

Anonymous · ‎09-02-2015

Hi,

I'm wondering if it's possible to lower your tariff? I signed up to a 24 month contract for £48 per month. However, I'm finding I don't use a lot of the benefits that come with this tariff. So I'm paying far more than I need to and obviously I'd love to lower the tariff ito better reflect my actual usage.

Bambino · ‎09-02-2015

@Anonymous wrote:
Hi,

I'm wondering if it's possible to lower your tariff? I signed up to a 24 month contract for £48 per month. However, I'm finding I don't use a lot of the benefits that come with this tariff. So I'm paying far more than I need to and obviously I'd love to lower the tariff ito better reflect my actual usage.

If you're on a Refresh contract, and if you could afford it, you have the option of paying off the device part of your contract, cancelling the airtime part with no penalty, and taking a monthly or yearly sim only contract on a lower tariff. It's something you might want to consider if you're not getting the benefit of what you're paying for now.

I DO NOT WORK FOR O2

View solution in original post

MI5 · ‎09-02-2015

Sorry, no longer possible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-02-2015

You can look in your http://www.o2.co.uk/myo2 to see if alternatives are available to you but you cannot downgrade in monthly cost per month im afraid.

Bambino · ‎09-02-2015

@Anonymous wrote:
Hi,

I'm wondering if it's possible to lower your tariff? I signed up to a 24 month contract for £48 per month. However, I'm finding I don't use a lot of the benefits that come with this tariff. So I'm paying far more than I need to and obviously I'd love to lower the tariff ito better reflect my actual usage.

If you're on a Refresh contract, and if you could afford it, you have the option of paying off the device part of your contract, cancelling the airtime part with no penalty, and taking a monthly or yearly sim only contract on a lower tariff. It's something you might want to consider if you're not getting the benefit of what you're paying for now.

I DO NOT WORK FOR O2

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