Re: Double payment

Martinf88 · ‎07-12-2020

I missed my direct debit as my wages didn’t go in till after 10am so I paid through o2 app then I realise on my banking app it says my bill was paid but when I paid through app it now says -£10 pending will I get this back

jonsie · ‎07-12-2020

It will stay on your account as a credit and go towards your next bill

You can ask O2 to refund you if necessary but by the time you get it your next bill will probably be due @Martinf88

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-12-2020

@Martinf88

If it stays as a pending transaction it will be returned to your cleared funds automatically in 4 to 5 days.

Sounds like the manual payment failed to go through but check it again now the system has had a chance to update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎08-12-2020

@Martinf88

Just so you are aware some banks will keep trying to take the Direct Debit till at least 3pm on the afternoon it is due.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Martinf88 · ‎08-12-2020

Thanks for your help

Martinf88 · ‎08-12-2020

Thanks for your help

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Double payment

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