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Level 1: Joiner
Posts: 6
Registered: โ€Ž04-03-2019
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Doorstep exchange

Hi my aunt has arranged an exchange for my galaxy note 9 they told me it would be a doorstep exchange tomorrow before 1030 but her had no email confirming it who can I contact to find out its definitely going ahead and coming to my address as my aunt arranged
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Posts: 101,916
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Registered: โ€Ž04-04-2012

Re: Doorstep exchange

@Leahno1auntie customer services can advise you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: โ€Ž18-04-2018

Re: Doorstep exchange

Hey @Leahno1auntie , and welcome to the forum Wave

 

I was wondering if you got a chance to find out more from Customer Service about it since you posted yesterdayy? How did the exchange go?

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Level 1: Joiner
Posts: 6
Registered: โ€Ž04-03-2019

Re: Doorstep exchange

Hi yes they confirmed it was going ahead but didn't receive email confirmation and my aunt called them last night said it wasn't confirmed but then I got an email and text about 930 last night saying it had been arranged it arrived at 1030 this morningSmiley Happy
Thank youSmiley Happy
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Posts: 101,916
Topics: 550
Solutions: 12,991
Registered: โ€Ž04-04-2012

Re: Doorstep exchange

Glad you're sorted Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: โ€Ž18-04-2018

Re: Doorstep exchange

That's great to hear, thnaks for updating us @Leahno1auntie  smiley

โ†’ Access for You: Registration - Find out how to register for our Access for You service.
โ†’ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
โ†’ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
โ†’ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 6
Registered: โ€Ž04-03-2019

Re: Doorstep exchange

Thank you all I'm loving my note 9 now I'm using it after waiting for my screen protector to dry now to find a case ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ™ˆ๐Ÿ™ˆ