Don't use live chat = I have spent nearly 2hrs for simple tariff change

[Park]

As you can see the time log, I have spent nearly 2hrs to get a simple tariff change.

Don't use this live chat service unless you have 2-3hours free.

Alistar took over 1hr and he passed me to other person Kiren with no explanation and no reason.

Kiren did ok compared to previous. I spent USELESS and WASTED time with Alistar.

+ why do i have to sign up the 12gbp deal to get bolt on? I couldn't find any sense.

I was originally offered 10gbp with bolt on...

Hey O2,

I can understand COVID-19 & Lockdown makes things slow and hard, but you seriously need to improve this live chat service.

[Cleoriff]

Hi @Park 

Instead of live chat, speak to O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[madasaf1sh]

@Park

Please remove all your personally identifiable information from you post, as a person with nefarious intent could use this.

I have flagged this to a moderator as well

[Bambino]

@Korey01 or @O2Waqas or @Thomaso1 if this is within your sphere can you please advise @Park?

[Korey01 · Accepted solution]

@Bambino thanks for tag, @Park i will message you and have a look into your account 

thanks Korey