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Level 1: Joiner
Posts: 1
Registered: ‎04-02-2021
Accepted Solution

Don't use live chat = I have spent nearly 2hrs for simple tariff change

[ Edited ]

 

As you can see the time log, I have spent nearly 2hrs to get a simple tariff change.

Don't use this live chat service unless you have 2-3hours free.

 

Alistar took over 1hr and he passed me to other person Kiren with no explanation and no reason.

Kiren did ok compared to previous. I spent USELESS and WASTED time with Alistar.

 

+ why do i have to sign up the 12gbp deal to get bolt on? I couldn't find any sense.

I was originally offered 10gbp with bolt on...

 

 

 

Hey O2,

I can understand COVID-19 & Lockdown makes things slow and hard, but you seriously need to improve this live chat service.

Posts: 101,655
Topics: 770
Registered: ‎14-01-2013

Re: Don't use live chat = I have spent nearly 2hrs for simple tariff change

Hi @Park 

Instead of live chat, speak to O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

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Level 43: Bright Spark
Posts: 2,611
Registered: ‎04-04-2012

Re: Don't use live chat = I have spent nearly 2hrs for simple tariff change

@Park

Please remove all your personally identifiable information from you post, as a person with nefarious intent could use this.

I have flagged this to a moderator as well
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Level 70: Enigma
Posts: 17,330
Registered: ‎31-03-2010

Re: Don't use live chat = I have spent nearly 2hrs for simple tariff change

@O2Korey or @O2Waqas or @O2Thomas if this is within your sphere can you please advise @Park?

I DO NOT WORK FOR O2



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O2 Support
Posts: 24
Registered: ‎14-01-2018

Re: Don't use live chat = I have spent nearly 2hrs for simple tariff change

@Bambino thanks for tag, @Park i will message you and have a look into your account 

thanks Korey 

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