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Don't use live chat = I have spent nearly 2hrs for simple tariff change

Park
Level 1: Joiner
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As you can see the time log, I have spent nearly 2hrs to get a simple tariff change.

Don't use this live chat service unless you have 2-3hours free.

 

Alistar took over 1hr and he passed me to other person Kiren with no explanation and no reason.

Kiren did ok compared to previous. I spent USELESS and WASTED time with Alistar.

 

+ why do i have to sign up the 12gbp deal to get bolt on? I couldn't find any sense.

I was originally offered 10gbp with bolt on...

 

 

 

Hey O2,

I can understand COVID-19 & Lockdown makes things slow and hard, but you seriously need to improve this live chat service.

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Korey01
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@Bambino thanks for tag, @Park i will message you and have a look into your account 

thanks Korey 

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Cleoriff
Level 94: Supreme
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Hi @Park 

Instead of live chat, speak to O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
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madasaf1sh
Level 68: Extraordinaire
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@Park

Please remove all your personally identifiable information from you post, as a person with nefarious intent could use this.

I have flagged this to a moderator as well
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 78: King of Kings
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@Korey01 or @O2Waqas or @Thomaso1 if this is within your sphere can you please advise @Park?

I DO NOT WORK FOR O2



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Korey01
Level 2: Apprentice
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@Bambino thanks for tag, @Park i will message you and have a look into your account 

thanks Korey 

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