Don’t understand my first bill

[MikeSilver]

Just got my first bill. It states -£25. Don’t understand the minus. I was told by an agent  my contract was £20 a month on pay monthly not £25. Also saw mention somewhere about line rental. It’s a mobile phone bill not broadband .....

[MI5 · Accepted solution]

@MikeSilver 

A minus value means you are in credit.

This could be due to overpaying previously if you upgraded but we wouldn't know here.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Mark_Weinreb]

@MikeSilver 

The minus sign signifies that you owe £25. Money you pay in gets a plus sign.

The most likely reason for the extra £5 is a pro-rata adjustment to the start of your billing period.

Line rental is just the term used for your mobile phone number. The technology changes, but the terms remain the same.

[jonsie]

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@Mark_Weinreb wrote:

@MikeSilver 

The minus sign signifies that you owe £25. Money you pay in gets a plus sign.

The most likely reason for the extra £5 is a pro-rata adjustment to the start of your billing period.

Line rental is just the term used for your mobile phone number. The technology changes, but the terms remain the same.

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No, the minus sign means that @MikeSilver is in credit and there is nothing to pay this month and with a tarff of £20 there will be nothing to pay next month either as long as allowances aren't exceeded

[MI5]

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@Mark_Weinreb wrote:

@MikeSilver 

The minus sign signifies that you owe £25. Money you pay in gets a plus sign.

The most likely reason for the extra £5 is a pro-rata adjustment to the start of your billing period.

Line rental is just the term used for your mobile phone number. The technology changes, but the terms remain the same.

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Standard accounting format.

A credit is shown negative meaning nothing to pay as you can't pay a minus amount.