Don’t have access the phone number

[Meg12]

I don’t have access to my old number, I have 2 phone contracts out and I’m trying to log into my account to make payment when it’s due but it’s trying to send a verification code to my old number and I’m not currently using and can’t find that sim card

[MI5 · Accepted solution]

@Meg12 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

For payments, You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am