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Does o2 care about complaints?being ignored

Charlieboyoo
Level 7: Part Timer
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Hi Everyone,been having a few issues with o2 customer services trying to sort something and they kept sending me in circles,putting me on hold.

then telling me I’m in contract and I can’t do anything.Im not in contract,I can upgrade and I’m eligible to change tariff.

I sent an email to the complaints team and I haven’t heard anything.
i think since they merged with virgin the customer service now is crap.I don’t get to speak to uk call centre representatives and so much for platinum.im speaking to people that don’t have a clue.

Message 1 of 9
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jonsie
Level 94: Supreme
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

Message 2 of 9
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Enlli
Level 65: Ultra-cool
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Complaints are taking weeks to get back to people

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 9
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MI5
Level 94: Supreme
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Standard these days @Charlieboyoo 

If you're out of contract, leave whilst you can for free.

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 9
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Charlieboyoo
Level 7: Part Timer
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Oh I know,I was wondering if anyone is having the same issues.

Message 5 of 9
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Charlieboyoo
Level 7: Part Timer
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I’m not surprised like,typical crap lol.I will,just have to see what’s the best network for signal.

Message 6 of 9
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MI5
Level 94: Supreme
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@Charlieboyoo 

Check with free PAYG sims off the networks websites.

Don't rely on signal checkers as they are always inaccurate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 9
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Callum_
Level 1: Joiner
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@MI5Checking with free PAYG sims is a great idea, thank you!

Message 8 of 9
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MI5
Level 94: Supreme
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You're welcome @Callum_ 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 9
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