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Does my upgrade end my Sim only contract?

Tory21080
Level 1: Joiner
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Hi I’ve upgraded to a IPhone XR with a sim deal but I already have a sim only deal will that now end and I’ll just have the new upgrade deal or do I still have the sim only contract too? And also I didn’t say I needed a new SIM card because I thought I’d use my sim only SIM card as it would just be transferred over if I do need a new SIM card how do I now go about ordering it?

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gmarkj
Level 56: Guvnor
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If you upgraded @Tory21080 then it will end the sim only deal and you will have a new deal with the new phone.
Having just upgraded myself, there was a new sim delivered with the phone so you will probably get one too. You are right that your new tariff is on your current/old sim, so you can carry on using that unless you want/need to swap to the new one.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 56: Guvnor
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If you upgraded @Tory21080 then it will end the sim only deal and you will have a new deal with the new phone.
Having just upgraded myself, there was a new sim delivered with the phone so you will probably get one too. You are right that your new tariff is on your current/old sim, so you can carry on using that unless you want/need to swap to the new one.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
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@Tory21080 

The new sim will be 5G capable. So if your phone is 5G capable and you live in an area with 5G then do a sim swap Guide: Sim Swap: a mini guide 2017 update 

If not, then as @gmarkj  said, just use your old sim.

*The Game Is On*

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MI5
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@Tory21080 

As the XR isn't 5g capable, just use your old sim in the XR when it arrives.

No need to mess about with anything then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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