cancel
Showing results for 
Search instead for 
Did you mean: 

Does Sim Need Enablement for use outside UK?

Nytram
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have recently returned to O2. I remember in the past I had to have my sim enabled for use outside of the UK. Is that still a requirement? or am mis-remembering? 

Message 1 of 4
79 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 124073 Posts
  • 612 Topics
  • 20155 Solutions
Registered:

@Nytram 

Unfortunately yes, you need to call O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 4
67 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 124073 Posts
  • 612 Topics
  • 20155 Solutions
Registered:

@Nytram 

Shouldn't need to but always worth checking before you leave.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
77 Views

Nytram
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks, how does one check? I hope its not by calling (and waiting forever) the call centre..... 

Message 3 of 4
75 Views

MI5
Level 94: Supreme
  • 124073 Posts
  • 612 Topics
  • 20155 Solutions
Registered:

@Nytram 

Unfortunately yes, you need to call O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 4
68 Views