Does Costumer Services actually exits?

[Ron3]

I'm trying to get hold of Customer Services. No success there.

But if you try to upgrade you'll be answered in seconds!

[madasaf1sh]

@Ron3 

Yep, i got through in 10 minutes 99% of the time. 

The problem affecting all call centres is recruitment as most people don't want to work in an environment where they get verbally abused by members of the public, and get death threats from customers, and get paid minimum wage to do so... 

[Bambino]

@Ron3 How to contact customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Breanna]

Hi @Ron3 were you able to get through with @Bambino's advice?