cancel
Showing results for 
Search instead for 
Did you mean: 

Do I keep replacement iPhone X - free screen replacement

Strayfe
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I have made a claim using my “free screen replacement” and was told the claim was successful. I was also told I was getting a replacement iPhone with the exact same specs, colour, etc.

My question is:

Do I keep this replacement iPhone forever (which I’m okay with) or do I keep it until they have repaired the screen of my current iPhone and then give it back, swap again?

I would prefer to just keep this replacement iPhone since it is the same exact one as my current one.

Do I keep the replacement phone or not? Do I have to give it back at some point?
Message 1 of 6
1,118 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 86807 Posts
  • 594 Topics
  • 5060 Solutions
Registered:

If they have agreed to replace the phone then you keep it. They don't lend phones until they repair a screen, the replacement is yours to keep. They will then recondition yours and supply it to someone else who needs to make a claim so the phone they supply you is yours for good unless you don't accept i It will be a reconditioned phone so inspect it well.

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2

View solution in original post

Message 2 of 6
1,114 Views
5 REPLIES 5

jonsie
Level 94: Supreme
  • 86807 Posts
  • 594 Topics
  • 5060 Solutions
Registered:

If they have agreed to replace the phone then you keep it. They don't lend phones until they repair a screen, the replacement is yours to keep. They will then recondition yours and supply it to someone else who needs to make a claim so the phone they supply you is yours for good unless you don't accept i It will be a reconditioned phone so inspect it well.

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 2 of 6
1,115 Views

Strayfe
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Do you know whether or not the replacement phone will have scratches, marks, etc? Or will it look brand new even though it is reconditioned..
or does it just depend on what’s in stock?
Message 3 of 6
1,064 Views

MI5
Level 94: Supreme
  • 127059 Posts
  • 614 Topics
  • 21920 Solutions
Registered:
It largely depends on what's in stock but it shouldn't be a car crash!
If it's really bad, you can refuse it or exchange it again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 6
1,057 Views

Strayfe
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Oh okay that’s good I suppose. Hopefully I get a good replacement.
Message 5 of 6
1,051 Views

jonsie
Level 94: Supreme
  • 86807 Posts
  • 594 Topics
  • 5060 Solutions
Registered:

@MI5 wrote:
It largely depends on what's in stock but it shouldn't be a car crash!
If it's really bad, you can refuse it or exchange it again.

^^^^^^ what he said 👍

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 6 of 6
1,038 Views