on 30-10-2012 14:08
on 30-10-2012 14:08
I'm going to New Zealand for a month on Tuesday next week. Three weeks ago I contacted o2 on the phone to ask about getting my HTC Desire HD handset unlocked so I could use it with a local SIM while I'm away.
No problem, I was told. it takes seven working days and you'll receive a text then an email telling you how to do it.
Two weeks later, no text or email. I called yesterday and spoke to someone else who said she could see that I had called them but there was nothing on my file and she would 'escalate it' and I'd get a call back within 48 hours.
Still no call yet. Why does it take so long to unlock a handset?
What can i do to make sure it's done before I leave?
Help!
on 30-10-2012 14:11
It shouldnt take that long 😞 keep phoning or speaking to the Guru on Online Chat, I am sure they will try and hurry it up for you.
on 30-10-2012 14:20
Thanks! I won't give up hope just yet, then.
on 30-10-2012 18:23
on 30-10-2012 18:23