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Diverted landline not answered by voicemail

JMS67
Level 1: Joiner
  • 6 Posts
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Registered:

Hi. I am struggling with this. We have a landline which is on divert to a pay monthly mobile. The divert works fine unless we are unable to answer and instead of it being picked up by the voicemail it just gets cut off.

 

If I use a different O2 number, it works fine, so I know it can be done. And if I set up the SIM to divert to another number, for example a different mobile number, it works fine as well. But if I try and get voicemail to answer it just dumps the call.

 

I do not know what to try next. Anybody any ideas?

 

Jonathan

 

 

Message 1 of 12
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MI5
Level 94: Supreme
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Good news slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 12
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Projectionist
Level 12: Nimble
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Good to hear that the problem has finally been corrected.

Using Pixel 4 ( O2 + 1pMobile) , Samsung E1182 ( geosim + dtac)
Message 12 of 12
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