- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 10-09-2021 19:17
Hi. I am struggling with this. We have a landline which is on divert to a pay monthly mobile. The divert works fine unless we are unable to answer and instead of it being picked up by the voicemail it just gets cut off.
If I use a different O2 number, it works fine, so I know it can be done. And if I set up the SIM to divert to another number, for example a different mobile number, it works fine as well. But if I try and get voicemail to answer it just dumps the call.
I do not know what to try next. Anybody any ideas?
Jonathan
Solved! Go to Solution.
Accepted Solutions
- 153139 Posts
- 652 Topics
- 29222 Solutions
on 11-09-2021 23:58
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 11-09-2021 23:58
Must be something set incorrectly on that account then I guess @JMS67
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 10-09-2021 23:01
Divert calls when there is no reply
To activate **61*901*11*30# SEND (30 is 30 seconds, you can set 10, 30 or 30)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 6 Posts
- 1 Topics
- 0 Solutions
on 11-09-2021 00:39
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 11-09-2021 00:39
I have tried that. It cuts the caller off.
- 153139 Posts
- 652 Topics
- 29222 Solutions
on 11-09-2021 23:58
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 11-09-2021 23:58
Must be something set incorrectly on that account then I guess @JMS67
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 12-09-2021 12:11
Long shot, but....is your voicemail switched on ? Try dialing 1750 (from mobile)
Keeping your Voicemail safe | Help & Support | O2
- 6 Posts
- 1 Topics
- 0 Solutions
on 13-09-2021 18:54
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 13-09-2021 18:54
Thanks. I will try that.
- 6 Posts
- 1 Topics
- 0 Solutions
on 13-09-2021 18:56
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 13-09-2021 18:56
Thanks. The voicemail answers if the mobile is called direct but cuts off any calls which have been diverted to the landline.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 14-09-2021 10:21
Dialling 1750 should turn on your voicemail service - try the redirect once more
- 6 Posts
- 1 Topics
- 0 Solutions
on 17-09-2021 10:14
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-09-2021 10:14
Not working. ☹️
- 6 Posts
- 1 Topics
- 0 Solutions
on 17-09-2021 17:45
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-09-2021 17:45
Thank you. Customer Services managed to resolve the issue, but I ended up having to contact them via the O2 web chat which sort of took ages and I was a bit dubious about if it would be successful. But they said, "Sorry. We have updated your settings. it should work now". And it does.
J

