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Divert calls

DCVL
Level 1: Joiner
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on ‎06-11-2020 17:30

on ‎06-11-2020 17:30

How do I divert calls whilst 02 exchange my brand new faulty handset. 

Tried phone menu. 

Tried direct dial **21*newnumber#

They both error 

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madasaf1sh
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on ‎06-11-2020 17:43

on ‎06-11-2020 17:43

@DCVL

Try *21*phonenumber#

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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DCVL
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on ‎06-11-2020 17:54

on ‎06-11-2020 17:54

*21* don't work either. Says invalid MMi code. 

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MI5
Level 94: Supreme
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on ‎06-11-2020 17:55

on ‎06-11-2020 17:55

@DCVL 

You need to turn off wifi calling first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎06-11-2020 17:57

on ‎06-11-2020 17:57

You may need to deactivate wifi calling before using any short codes.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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madasaf1sh
Level 79: Lord of the Boards
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on ‎06-11-2020 17:59

on ‎06-11-2020 17:59

@DCVL what handset are you using?
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Marjo
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on ‎10-11-2020 16:43

on ‎10-11-2020 16:43

Hey there @DCVL welcome to our forum. slight_smile

It would be great to hear an update from you on how you're getting on with the call diverts. Did you get anything arranged since you last posted or need any further help?

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