Disturbing text aand emails

[Robert42]

I have just received a text and emails informing me that my order has gone through - I have not ordered anything. Is this some sort of scam and do I need to do anything?

[smc]

I just got texts and emails too. 

Checked my o2 account on website and it is showing an order but looks like is tariff I was on so assuming o2 are just updating something.

[TallTrees]

Hi there @Robert42 

Welcome to the o2 Community forum 

I  don't think this is but to be safe and sure you can check with o2 customer services on social media here 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[TallTrees]

Hello there @smc 

Welcome to the o2 Community forum 

This may be accounts at o2 sounds odd I know but to be safe and sure you can check with o2 customer services on social media here 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[Enlli · Accepted solution]

@smc Updating people from the old system to the new 360 accounting system.

We get loads of posts similar to yours as it is rather unsettling message

[smc]

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@Enlli wrote:

@smc Updating people from the old system to the new 360 accounting system.

We get loads of posts similar to yours as it is rather unsettling message

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Thanks, after I replied to this thread I remembered about the change of accounting system!

[Robert42]

Thanks Talltrees

So I rang O2 on 202 and eventually got through to a human being who told me that there is nothing to worry about.  Good to know.

I was not aware of the change to the billing system, does anyone know when we were notified?