Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

Dispatched?

on ‎10-12-2015 17:48

I have ordered my iphone 6s plus, and I have also recieved an email from o2 that my order have been place. Then its been 4 days now and I havent recieved any dispatch email or whatsover. 

Report Content
Message 1 of 9 (1,956 Views)
Reply
0 Kudos
MI5
Posts: 114,059
Topics: 568
Solutions: 15,371
Registered: ‎04-04-2012

Re: Dispatched?

on ‎10-12-2015 17:51

Call cs to see if it's actually in stock or not.....
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 2 of 9 (1,955 Views)
Reply
Curr946
Posts: 2,174
Topics: 124
Kudos: 176
Solutions: 44
Registered: ‎06-11-2014

Re: Dispatched?

on ‎10-12-2015 17:54

Yeah, I agree. Time to ring up. Assume this was an upgrade and not a new connection?
Current Phone: Sony Xperia XZ Premium
Report Content
Message 3 of 9 (1,953 Views)
Reply
0 Kudos
Anonymous
Posts: 0

Re: Dispatched?

on ‎10-12-2015 17:59

Sounds like it's not in stock, the same old issues of a non existent live stock system which o2 definitely should invest 

Report Content
Message 4 of 9 (1,948 Views)
Reply
Anonymous
Posts: 0

Re: Dispatched?

on ‎10-12-2015 20:02

my text messages are takeing a day or more to come to my mobile why?

Report Content
Message 5 of 9 (1,862 Views)
Reply
0 Kudos
MI5
Posts: 114,059
Topics: 568
Solutions: 15,371
Registered: ‎04-04-2012

Re: Dispatched?

on ‎10-12-2015 20:08

Network issues or a faulty sim card?
Sometimes just wiping the sim can help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 6 of 9 (1,858 Views)
Reply
0 Kudos
Anonymous
Posts: 0

Re: Dispatched?

on ‎10-12-2015 23:52

I got a text saying your order has been shipped them 2 hours later got another texted saying sorry it's taking longer than we hoped to send your order . Is this normal ? 

Report Content
Message 7 of 9 (1,763 Views)
Reply
0 Kudos
jonsie
Posts: 83,176
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Dispatched?

on ‎10-12-2015 23:59

Sounds like its out of stock to be honest....

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

unnamed
Funniest-Member
protectnhsislandechoanimated-cat-image-0516
Report Content
Message 8 of 9 (1,760 Views)
Reply
0 Kudos
MI5
Posts: 114,059
Topics: 568
Solutions: 15,371
Registered: ‎04-04-2012

Re: Dispatched?

on ‎11-12-2015 06:54

There have been lots of stock issues just lately due to Christmas and black Friday.
Best to call cs and get them to check your order status.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 9 of 9 (1,704 Views)
Reply
0 Kudos