Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Anonymous
Posts: 0
Accepted Solution

Dispatched?

I have ordered my iphone 6s plus, and I have also recieved an email from o2 that my order have been place. Then its been 4 days now and I havent recieved any dispatch email or whatsover. 

Posts: 114,059
Topics: 568
Solutions: 15,371
Registered: ‎04-04-2012

Re: Dispatched?

Call cs to see if it's actually in stock or not.....
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 2,174
Topics: 124
Kudos: 176
Solutions: 44
Registered: ‎06-11-2014

Re: Dispatched?

Yeah, I agree. Time to ring up. Assume this was an upgrade and not a new connection?
Current Phone: Sony Xperia XZ Premium
Anonymous
Posts: 0

Re: Dispatched?

Sounds like it's not in stock, the same old issues of a non existent live stock system which o2 definitely should invest 

Anonymous
Posts: 0

Re: Dispatched?

my text messages are takeing a day or more to come to my mobile why?

Posts: 114,059
Topics: 568
Solutions: 15,371
Registered: ‎04-04-2012

Re: Dispatched?

Network issues or a faulty sim card?
Sometimes just wiping the sim can help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Dispatched?

I got a text saying your order has been shipped them 2 hours later got another texted saying sorry it's taking longer than we hoped to send your order . Is this normal ? 

Posts: 83,176
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Dispatched?

Posts: 114,059
Topics: 568
Solutions: 15,371
Registered: ‎04-04-2012

Re: Dispatched?

There have been lots of stock issues just lately due to Christmas and black Friday.
Best to call cs and get them to check your order status.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)