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Level 1: Joiner
Posts: 1
Registered: ‎28-02-2020

Disney

I’ve been charged for Disney I didn’t sign up for it
Posts: 101,899
Topics: 770
Registered: ‎14-01-2013

Re: Disney

Hi @Susan69 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

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