Disney+

[Melissa1]

I did the Disney plus subscription through o2 priority. What a mistake that was! The app is not compatible with my TV. And keep getting an error code trying to connect via hdmi. When I view on my phone its tiny. Obviously I dont want to watch it all on my phone. Spoke to Disney they have no way to fix. Directed me to a webpage to cancel with them but said I'll need to make contact with o2. Cant get through to them and its still showing on my o2. Any suggestions?

[jonsie · Accepted solution]

You have to keep trying to get through to cancel

Guide: Coronavirus Community Help and Support 

[O2Stacey]

https://www.o2.co.uk/help/account-and-billing/extras

@Melissa1  Hope this helps.

Stacey

[Melissa1]

No that doesnt help Stacey. I need a human being to cancel.

[Cleoriff]

@Melissa1 

If you check the guide posted by @jonsie  you will find numerous numbers to call O2.

[lilaimz11]

Hi @Melissa1 

Have you managed to speak to someone about cancelling? I am being charged for Disney+ but can't access it through 02 as Disney+ are saying my 02 subscription hasn't been activated with them. Really need to speak to someone to sort it as I am being charged for something I can't use but obviously the phone lines are really restricted. 

[Cleoriff]

@lilaimz11 

All the contact numbers for O2 are in this link. Use any of them, press any opeion

Guide: Coronavirus Community Help and Support 

[Melissa1]

I eventually got through but rang early in the morning and they cancelled it

[Cleoriff]

Good to hear @Melissa1 

[Joy1]

Same, have you managed to speak to anyone now?