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Disney+ upgrade

Big_Daddy_Cool
Level 1: Joiner
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on ‎31-03-2020 12:08

on ‎31-03-2020 12:08

Hi,

 

I was due an upgrade, however decided to opt for a sim only upgrade. I specifically picked a sim with the free 6 months Disney+ offer. After upgrading, it stated that I had 28 days to select my offer. I left it 48 hours before logging back in, where my tariff has updated, but it is still offering the Disney+ at the £2 a month reduction & £5.99 monthly fee. Am I missing something? Any advice would be much appreciated.

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MI5
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on ‎31-03-2020 12:10

on ‎31-03-2020 12:10

@Big_Daddy_Cool 

May need a few days to update. Everything running slowly at the moment.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Stead
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on ‎03-04-2020 08:58

on ‎03-04-2020 08:58

I've got the same

 

Updated 2 accounts for the family, one had the offer immediatly, the other say £2 off a month for 6 months?!

 

Upgraded both contracts within 2 hours of each other

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MI5
Level 94: Supreme
In response to Stead
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on ‎03-04-2020 09:03

on ‎03-04-2020 09:03

You can only have one free extra per account.
The only way around it is to use a different email but the account needs to be from a different email right at the start.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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