Disney plus

[Kiki7]

Everytime I try to add Disney + in my extras (I'm supposed to have 6 months free) it won't let me and I can't get hold of anyone on customer services as the computer just sends me round in circles. Any suggestions?

[O2Emma]

Yes @SalSuzie  Did you get the link to subscribe to disney and what issue are you having setting Disney app up on TV please

[O2Emma]

Hi @Ricardo_S I will private message you to get issue sorted 

[dd65]

@O2Emmahow will we know and be able to get the access sorted once you have the fix in place?
I got a Disney agreement by email last night and the extra is shown as active from yesterday but I still can’t log in without being asked to pay subscription. Any info about how we’ll know what’s happening will help

[O2Emma]

@dd65 If you have received email and Disney shows as active have you received a link via email or txt to follow? 

[dd65]

Hi @O2 Emma, thanks for getting in touch. The text came first - good few days ago- but is saying the code has been redeemed...

[dd65]

Hi @O2Emma, thanks for getting in touch. The text came first - good few days ago- but is saying the code has been redeemed...

[O2Emma]

Ok @dd65 I will need to access your account to send you a new link I will private message you

[dd65]

@O2Emma ok thank you. You’re a star

[O2Emma]

@dd65 no problem i have sent you a private message can you check you have received it please.

[ShellB]

I’m having exactly same issue -signed up for the extra Disney+ and it’s saying I have already redeemed the code. Suggests logging in but when I do - Disney says it doesn’t have an account in that name? So if I don’t have an account how can the cure have been redeemed?? Not impressed!