Disney plus

[Bentaylorr17]

Hi.
When I brought my iPad with a data plan, it offered to me 6 months of Disney plus for free wit the tariff but I’m being charged for it.

Any ideas or advice on this?

[O2Kurt]

sorry to hear that.

you'll need to speak to customer care.
! recommend the Skype option see the link below

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...


kurt

[Bentaylorr17]

Ok well im not going to be waiting for hours apon hours on hold, it clearly states in the T+Cs on the disney+ offer, FREE for 6 months, so why am i being charged even 4.99? doesnt make sense