Disney plus

[Rob1977]

When will I get my Disney plus code for 6 months free?
Included in my order but not received a message advising the code

[MI5]

@Rob1977 

Login to your MyO2 and go to your "extras"

http://www.o2.co.uk/myo2

[Rob1977]

Thanks, tried that but it just offers at additional cost?
When I placed my order it said I would be sent a code?

[madasaf1sh]

@Rob1977

No codes are sent it is all done via myo2, which then generates a link that you use to login and redeem on disneyplus

Did you upgrade or start a new contract?

[MI5]

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@Rob1977 wrote:
Thanks, tried that but it just offers at additional cost?
When I placed my order it said I would be sent a code?

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@Rob1977 

A few people have had the same issue.

You need to call customer service to check it for you Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 977 7337

[Rob1977]

Upgraded
Added at extras but says the redemption code has been used
Seems like a really bad way to offer a deal

[MI5]

@Rob1977 

Mine said that too but I followed the link from the email I was sent after choosing my extra and all was well.

You have to choose first then redeem.

Check your spam for the email too.