Disney plus activation doesn't work

[Andy1982]

Probably experienced the worst customer service today from o2.

Added disney plus via app
Takes you to a page that says activate me
Unable to press button on page
Open via o2 app and activate takes you to a 404 error page
Call o2 customer services , so so poor, phone system just cuts you off
Wait 40 mins to speak to someone
O2 pass me to disney (without evening telling me) disney saying they can't sort as o2 issue

Poor service, poor use of automation (fails) and no one can help.

So so annoyed!!!

First time i have contacted o2, soon as my contract is done im off!

[Cleoriff]

Thanks for that @O2Lisa 👍

[O2Lisa]

No problem @Cleoriff 😊

[fishy100]

add another disgruntled customer to the list.

I cannot activate Disney+ either... error 404

[Jens0n]

mee too, please can you help resolve, error 404 who trying to activate from My o2

[Loulou3]

Same problem for me too.. very disappointed child 👦 

[Lockster23]

same problem too - states i have 29 days left to activate offer but clicking on 'activate' takes me to a 'ooops page cannot be found'.  Please help....

[RichM]

I'm having the same issues and O2 have turned a really positive offer into a customer service mess. I took up the offer for my daughter for Xmas and clearly O2 are aware of the problems and have done nothing to sort them out. Our experience with the customer helpline has also been appalling. Clearly this has backfired into you being the company that took out Disney at Christmas; please sort it out! 

[RealLD]

I'm having the same issue. 29 days left to activate but the link just takes you to a "null" page. I really want to watch the Beatles doc ...

[Alikins]

Same error for me too. Been trying to access it and activate since I added on Monday (20th) evening and just won’t work. Have called O2 countless times and they said an email with the activation link in it has been sent but I’ve still not received it and it’s not in my junk folder or anything. Got this for my partner for Christmas and looks like he won’t be able to use it over the Christmas break. Has anyone had any luck with getting this resolved?

[Hipply]

No and it’s really starting to pee me off aswell.  Was hoping the children could have it over Christmas but no luck.