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Disney plus activation doesn't work

Andy1982
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Probably experienced the worst customer service today from o2.

Added disney plus via app
Takes you to a page that says activate me
Unable to press button on page
Open via o2 app and activate takes you to a 404 error page
Call o2 customer services , so so poor, phone system just cuts you off
Wait 40 mins to speak to someone
O2 pass me to disney (without evening telling me) disney saying they can't sort as o2 issue

Poor service, poor use of automation (fails) and no one can help.

So so annoyed!!!

First time i have contacted o2, soon as my contract is done im off!
Message 1 of 25
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Ashham
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I am having the same issue, got a text offering me Disney plus 6 months free, replied to the text. Logged onto o2 to active but coming up with error on the page

Message 11 of 25
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Annie25
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Disney activation is still not working 

Message 12 of 25
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Annie25
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Please can you message me re activating Disney

Message 13 of 25
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Cleoriff
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@Annie25 

There's  a problem with Disney currently. It's being looked into.

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Message 14 of 25
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Jon_Betts
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Is there still an issue with this? I have an existing Disney Plus account, and am trying to activate my O2 offer via the activation link on my O2 account, but it just takes me to the sign up page, even though I am logged in! I type my email address in, and asks for my password which I enter, but then it just takes me to my Disney Plus account and doesn't say anything about anything having been activated.

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Cleoriff
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@Jon_BettsI'll tag one of our account advisors to see if she can help. @O2Lisa could you look at this please?

I thought this issue was sorted?

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Message 16 of 25
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Cleoriff
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@Jon_Betts  Having just reread your post again, I see you say you have an existing Disney plus account. This will be the problem then. As you already have an existing Disney account you can't apply another, ie piggy back to extend it

You would need to use a different email address to register a new subscription

You do have 28 days to apply the new offer so it depends when your current one runs out.

Guide: Adding and removing O2 Extras  

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Message 17 of 25
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O2Lisa
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Morning @Cleoriff, thanks for the tag😊

Like you mentioned below this isn't the same fault other customers have had.

 

I'll message you privately @Jon_Betts and look in to this for you.

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Jon_Betts
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Hi guys,

Thanks very much for your prompt responses. Apologies that this isn't the exact same issue that others were having. Although it does feel like a bit of an oversight that I cannot activate a new subscription against an existing Disney Plus account - my previous subscription has run out anyway, so I don't see why I shouldn't be able to add the new 3 month subscription to my existing Disney Plus account 🤔

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Lou7
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Exactly the same here! My O2 account is still telling me to activate my account. I called O2 and they sent me a new link, but the same thing occurred, I enter my Disney email and password and it takes me to a page telling me to get the app which I have, but it isn’t activating the account. 

Message 20 of 25
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