Disney plus activation doesn't work

[Andy1982]

Probably experienced the worst customer service today from o2.

Added disney plus via app
Takes you to a page that says activate me
Unable to press button on page
Open via o2 app and activate takes you to a 404 error page
Call o2 customer services , so so poor, phone system just cuts you off
Wait 40 mins to speak to someone
O2 pass me to disney (without evening telling me) disney saying they can't sort as o2 issue

Poor service, poor use of automation (fails) and no one can help.

So so annoyed!!!

First time i have contacted o2, soon as my contract is done im off!

[Cleoriff]

I'm lucky in that I upgraded on Monday (mainly to get another 6 months of Disney free) Sim only contract and reduced the data. All gone through with no issue. Had the emails yesterday to say it was complete. The tariff change email came from mycare <mycare@o2mail.co.uk> and the Extra, ie Disney, came through from

o2extras@o2mail.co.uk (this contained a link to activate Disney and I had no problems). Have to say I did contact @O2Lisa for reassurance as it didn't happen immediately. However it was completed last night. 😊

[bonecatcher]

I'm having exactly the same issue. I'm an existing O2 customer and got offered 3 months of free Disney+ subscription as an extra recently, but when I try to activate the subscription it takes me to an "Oops. We can't find the page you're after". I tried this on my lap top and on my phone through the MyO2 app as well. Please advise?

[Dangermouse]

Hi,

im having the same issue - not had Disney as an extra before and getting the page not found error when clicking through the activate link. 
reading through it seems like not just me having this error - will try social channels unless anyone has any other ideas.

[jonsie]

This is an ongoing issue that O2 are aware of and are investigating

No updates as yet I'm afraid

[JBB]

Hello, I am having the same issue with Disney+ 

It's appearing in my O2 account that I have 29 days left to activate, however, when I click this i'm taken to a 404 error page on the O2 website. 

I've been on the phone multiple times about this to Disney+ and O2 customer service who just keep deferring me to the other provider and i really don't know what to do next. 

I have recieved no confirmation emails and don't have any log in credentials for Disney+, as I don't currently have a subscription with them, nor have I ever.

Can someone please help me try to activate my subscription?

[JoA]

I'm having the same issue too.  It would be great if O2 could address this known issue.

thanks

[mou]

@O2Lisa Hi Lisa, I'm facing the same issue - the 404 error after clicking on the 'Activate' button. Could you please help?

[edma]

my to my kids so happy be when I told them we have Disney plus but I see it not working.. 

[Dragonfly]

I had a half price subscription and they cancelled it to activate the free offer but it hasn't worked. Now I'm stuck with no Disney+ the week before Christmas and during the school holidays. Poor show O2.

[O2Lisa]

Morning all, I am really sorry you're experiencing these issues @mou.

I can assure you O2 is aware of the problem and we are working to get this resolved as soon as possible. 

As soon as I have an update I'll let you know 😊