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Disney+ makes bill too high?

Selenafoxx
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Hi there,

I recently took out O2's offer of 6 months of Disney+. I'm an existing customer so the deal was as I understood it that I had £2 taken from my bill each month, essentially making Disney+ £3.99 a month for 6 months instead.

 

However I've just checked my latest bill and it's £25.30. My regular bill is only £18.45 so this doesn't add up at all. Even if you don't take the discount into account, it should be £24.44. But of course, I do want the discount I applied for. Any advice why I'm being charged £6.85 for an upgrade that was only meant to cost me £3ish?? Thanks so much!

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Cleoriff
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Hi @Selenafoxx 

We have no access to your account so you need to contact O2 about these extra charges.

Guide: Coronavirus Community Help and Support 

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Selenafoxx
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Thanks, I assumed someone would tell me I'd made a mistake on the Disney+ deal and it was my own stupidity. On my o2 it explains the charges are £5.30, then says -£1.71 -- which STILL doesn't add up.

 

Sadly trying to contact O2 right now via phoning them is a nightmare. Bleh. Thanks anyway!

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Cleoriff
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@Selenafoxx 

You aren't the only one having issues with Disney. We have had numerous posts on here with problems..

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Darenn
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My £2 discount hasn't been applied, either. And there is no chance of being able to contact anyone at the moment.
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Caz_
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Yes I had the same thing! The £2 wasn't taken off of my bill. Just spoken to customer service live chat on the O2 website. They said they will make sure it does going forward. I hope you were able to contact them about yours by now

 

But the weird part is the extra amount and I know why (though don't understand it).  Disney Plus is £5.99 and they're including that figure as before VAT. So I was charged £7.19 for Disney plus instead of £3.99 as advertised.

 

It shouldn't have any VAT added on as it is advertised as £5.99 and is that price through disney itself; this error is overcharging. Hope they fix it soon.

 

Awful.

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