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Disney+ is my extra for joining O2

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Clairemc
Level 1: Joiner
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on ‎07-08-2020 23:15

on ‎07-08-2020 23:15

I choose Disney+ as my extra when I joined O2, I can not watch anything as it keeps asking me to sign in, so when I try to sign in it doesn't recognize me, and asks me to sign up. How do I use this free Disney+ can any help
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MI5
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on ‎08-08-2020 10:15

on ‎08-08-2020 10:15

Ask them to resend the email @Clairemc 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎07-08-2020 23:18

on ‎07-08-2020 23:18

@Clairemc 

You should have signed up from the link sent to you on an email after you chose the Disney offer.

You have to do this within 28 days of choosing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Clairemc
Level 1: Joiner
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on ‎08-08-2020 08:30

on ‎08-08-2020 08:30

Thank you, I have search my emails, and I am very lazy when it comes to emails I dont delete anything, I can not find anything from O2 at all. I have search all my folders, inbox, junk mail and the trash bin (just incase). Disney+ is showing on my account but that is all. I have started a chat with O2 so who knows what will happen, but thank you for your reply.
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MI5
Level 94: Supreme
In response to Clairemc
  • 151902 Posts
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Registered:

on ‎08-08-2020 10:15

on ‎08-08-2020 10:15

Ask them to resend the email @Clairemc 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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