Hi @Debbie11
This is not o2 customer services.
This is a community of o2 customers.
As such we can't remove anything from your account, or refund you.
You can manage your extras after logging into your account - how to do so is in the guide Guide: Adding and removing O2 Extras
To talk to customer services, follow the guide Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
