Disney+ cannot add?

[MarkSpark]

I signed up for o2 and got my first bill but the section to add the free 6 months of Disney plus would never load. Now all I can get is £2 a month off of my airtime. I cannot find how to add it to my account? Can any one help with what has gone wrong?

[MI5 · Accepted solution]

@MarkSpark 

You'd need to call O2, sorry.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

You may have to say Fraud at the end to be connected.