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Disney+ auto-enrollment

Waylo
Level 1: Joiner
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Hi there,

I have just seen my latest bill and I have been charged for Disney+. This is despite having previously signed up to ‘6 months Disney+ on us’ or something similar and I did not ever agree to paying a monthly subscription. Please correct on my next bill.

Kind Regards,
Ben
Message 1 of 6
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Bambino
Level 86: Prestigious
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@Waylo This is not O2. This is a customer community. Customer service numbers are here: Guide: Coronavirus Community Help and Support 

Use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

Below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Best time to call is 8 am.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 6
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Anonymous
Not applicable

Hi, you need to cancel the subscription or it continues.

Message 3 of 6
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MI5
Level 94: Supreme
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@Waylo 

You are automatically opted in after 6 months.

You need to cancel.

How to here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
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madasaf1sh
Level 78: King of Kings
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@Waylo

It does specifically state in the T&C's which you will have read and agreed to when signing up to the extra that you are opted-in so charges will start unless you cancel.

https://www.o2.co.uk/termsandconditions/rewards/o2-extras

Section 11

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 5 of 6
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MI5
Level 94: Supreme
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Yes, as I mentioned, it automatically renews unless cancelled.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
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